Shipping

Processing time

In-stock orders generally ship within 1-2 business days.  High demand items as indicated on product page will require 5-7 business days for processing. For all-over-print items ships within 10 business days.

 

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Shipping time

The actual shipping time to destination countries is based on the shipping method in your order.

A: Flat Rate Shipping: 7 - 25 business days

B: Standard Shipping: 6 - 10 business days

C: Expedited Shipping: 3 - 5 business days

About the shipping fee, please refer to the website update.

Note: The public holidays, destination countries and couriers will be affected the shipping time too .

Delivered

Total delivery time= Processing time + Shipping time

We are proud to offer international shipping services that currently operate in over 200 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Usually, it takes about 2-4 weeks for shipping as we are delivering from different warehouses. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Please note that we don't ship on weekends. 

*Please note that these are estimated delivery time only, therefore KEVF do not guarantee delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

    ORDER TRACKING

    A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

    TAXES & DUTIES

    Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

    Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at KEVF. For further details of charges, please contact your local customs office.

    CUSTOMS & REGULATIONS

    You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

    FOREIGN TRANSACTION FEES

    If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

    All transactions will be handled in USD through Paypal/Stripe at the checkout page.